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Text File  |  1999-02-05  |  560b  |  21 lines
  1. QUALITY CONTROL
  2.  
  3. Activity
  4. (Business Monitor: Quality controls )
  5.  
  6. 1     Is it possible to have a quality control system that guarantees that all the goods produced will be faultless? Explain your answer.
  7.  
  8.  
  9.  
  10. Activity
  11. (Inquiry lines are appalling, say rail users)
  12.  
  13. 1     How can information technology help to improve the quality of a) customer care, and b) products?
  14.  
  15.  
  16.  
  17. Activity
  18. (Barclays profits upset customers
  19. Safety chief warns of rail disaster risk)
  20.  
  21. 1    Is quality control in customer service more important than in safety? Explain your answer.